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FAQ

You will find the answers on frequently asked questions on this page.
If you can't find de answer you are looking for, please contact using the details provided on the "Contact" page.
We will contact you as soon as possible

How do I know if my order is accepted?
If your order is accepted you will receive an email confirmation and invoice of your order. In addition, you will see a concluding page where you will be thanked for the order. If  you do not see this page, your order has not been accepted. In this case, please contact us.
Can I change my order?
Can I cancel my order?
Are prices shown inclusive or exclusive of VAT?
Which payment methods do you offer?
How do I know if I have paid?
Can I pay by invoice?
Do I need to create an account to order in the shop?
Is my data safe while paying in the shop?
What are the contact details for UMC Utrecht
How can I complain?